In-App Help
Go to Settings > Help & Support to access the built-in help screen. This provides a pre-filled email template with your device and account information, making it easy to report issues.
Email Support
Send an email to support@recap.mobi with:
- A description of the issue
- Steps to reproduce it
- Your account email address
- Any error messages you see
Processing Issues
For processing-specific problems, use the Report button on the failed processing card. This includes the workflow ID and error details, which helps the team investigate quickly.
Common Issues
Videos not appearing in feed — pull down to refresh, or check your internet connection. Videos appear once processing completes.
Camera not working — check that camera and microphone permissions are enabled in iOS Settings.
Upload stuck — ensure you have a stable internet connection. Uploads resume automatically when connectivity is restored.
Goals not showing in highlights — verify that goals are logged in the event timeline. You can add missing goals from My Events > Edit Timeline.